Connect and inspect faster with live video streaming and more.

A virtual collaboration platform that connects you to your customers and field staff for faster and more accurate inspections with video streaming, real-time assignment management, online payments and much more.

Livegenic provides the most flexible and configurable suite of native apps and browser-based mobile solutions to suit your workflows. Inspect remotely without leaving the office and collaborate in real-time with customers, adjusters and field inspectors for faster, more accurate inspections.

Get the right information first time, every time with Livegenic.

Solutions to collaborate & inspect in real-time.

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Browser-based solutions.

Customer Portal

Enjoy instant collaboration with no downloads, apps, or logins required. The Customer Portal is the fastest way to collaborate with your customers or field resources, providing live photo and video streaming, guided offline photo capture, and direct document uploads – all through the web browser on their device.

  • One-click access, no login or downloads required.
  • Stream live video, audio and pictures.
  • Take photos without internet connection.
  • Upload files directly from your device gallery.
  • Custom on-screen instructions.
  • Mobile payments.
  • Digital document signing.
  • White label with customizable colors, branding and language.

Self Service Portal

The Self Service Portal is an easy-to-use web app that enables customers to conduct an entire virtual inspection at their own pace by providing dynamic visual guidance that’s based on the details of their specific case, including text instructions, image examples, and short-answer questionnaires.

  • App-based and download-free self-service tools
  • Offline recording in low-connectivity areas.
  • Configurable workflows custom-built to fit your unique use cases.
  • Capture and submit inspection photos.
  • Custom questionnaires and guidance.
  • Dynamic inspections adapt to customer answers.
  • Image, text, and video-based instructions.
  • Request live assistance or support.
  • White label with customizable colors, branding and language.

App-based solutions.

MyClaim App

The ultimate self-inspection solution for your customers. MyClaim provides a full suite of collaboration and documentation tools in a single mobile app. Customers can document their losses in any environment with both live and offline photo and video recording, upload documents and files directly to their case, and view workflow-specific onscreen instructions at any time.

  • Stream live video, pictures and audio.
  • Record video, pictures and audio without internet connection.
  • Upload files directly from your device gallery.
  • Review all submitted content.
  • Custom on-screen guidance and instructions.
  • Augmented reality measurements.
  • Contact your team with one touch.
  • Mobile payments.
  • Digital document signing.
  • Upload documents and attachments.

Enterprise App

A comprehensive onsite inspection tool for your adjusters, inspectors, and investigators.
Enterprise allows your field teams to capture live or offline photos and videos; receive, create, and manage case files; and review all collected documentation. Use onscreen instructions and live video collaboration to help your newest adjusters inspect with confidence, and enable seasoned professionals get the job done faster and easier with one-touch PDF photo reports, document exchange, and assignment management.

  • Create, manage, and receive case assignments.
  • Stream live video, audio, and pictures.
  • Record videos, pictures and audio without internet connection.
  • Generate custom, annotated reports instantly from site.
  • Receive and manage assignments and review inspection details.
  • Display real-time inspector location and availability for incoming jobs.
  • Create calendar appointments.
  • Plot route to inspection sites via maps integration.
  • Upload files directly from your device gallery.
  • Review all submitted content.
  • Custom on-screen instructions.
  • Upload documents and attachments.

Web Portal

The Web Portal is mission control for your case management, collaboration and review. It’s the heart of the Livegenic ecosystem, and provides your teams with a simple, powerful platform to manage cases, deliver assignments, and access collected documentation – in addition to a host of reports, dashboards, and other tools.

  • Seven years’ secure cloud-based storage for all content – with all data synchronised across your systems for ease of access and transparency.
  • Supports custom workflows and use cases across a wide variety of verticals
  • Generate custom photo reports on your own templates.
  • Secure access and control over user privileges, audit records, and reporting
  • Customizable appearance fits and maintains brand experience.

Why Livegenic?

  • Integrate with other products and solutions in the Wilbur ecosystem to turbo charge your inspections and workflows.
  • Suitable for many use cases including pre-loss survey, claim assessments, QA of repairs, real estate inspections and more.
  • Increase customer satisfaction with more convenience and time savings.
  • Spend less time coordinating inspections with your field staff or waiting days for loss documentation.
  • Create greater field staff efficiency.
  • Faster inspections lead to shorter cycle time.
  • Reduce fraud with more accurate inspections.
  • Avoid exposure risk of face-to-face interactions during Covid.
  • Eliminate costly travel expenses and adjustor fees.
  • Benefit from cross-through integrations with Guidewire, Hyland OnBase, Salesforce and other major platforms.
  • Get started in as little as 24 hours with a simple onboarding and implementation process.
  • Full vetting and security certificates including SOC2 and GDPR.
  • Platform agnostic – configurable to any workflow or system, connecting all activities, documentation and parties in one platform.

The benefits of virtual collaboration.

73%

faster claims (9.2 days to 2.5 days)

5x

increase in daily inspection capacity

88%

reduction in inspection costs
Fraud detection
Media storage
API integration
Business intelligence
White labelling and customization
AI and drone integration

Proven & trusted globally

550k

Claims processed

28%

Increase in policyholder satisfaction

1.2m

Documents uploaded

2.4x

ROI in the first year alone

4.8m

Photos captured

850k

Videos recorded

Ready for a demo?

Contact us to find out how Wilbur can work for you.